Talk:FAQ/Touken Ranbu Pocket/@comment-2A02:678:427:A900:357B:E30E:6947:3C9E-20171018184104/@comment-67.159.130.113-20171214203524

When you say synchronize do you mean you loaded the back-up of your old phone to your new one? Because that will not transfer your Touken Pocket account.

Or did you do the data sync (mobile device to mobile device version)?

It also doesn't make sense that Pocket on your old phone would get reset 'just from synchronizing'  (usually requires data deletion of Pocket's program and/or cache) so you're going to have to describe in detail what you did.