Thread:Kitttn/@comment-30701207-20170102033215

Hello, I sorry to bother you with this but my friend is really devastated of possibly losing her account.

I've have never had an issue so far but my friend has just recently -what a dosey for a new year- anyway, heres the problem[i also posted a comment earlier with the same words, forgive me! I forgot to check my wall and i thought this would be more helpful, again am i personally sorry if this is a lot of information!!]:

is there any specfic reason onto why someone[a friend of mine] cannot log into their account? They have not changed their password.. However the email they are using is yahoo but so is the one I have with dmm.. is there some kind of problem? please let me know what it is as an english player that i can do as i do no speak japanese to speak over phone. Thank you ;w ; -my friend is so devastated of losing her swords..-

EDIT: my friend also had this to say about the current situation: She has tried changing her password or rather she did but yahoo isn't giving her any emails from the dmm site. She then reset the email, but now all she gets is to contact the customer service # which like I said can't do :'(. Is there some kind of fix to this?   