Talk:FAQ/@comment-26324267-20150418151119/@comment-26093926-20150418152612

The developers are aware of this problem, and are investigating the problem so we'll have to wait it out. Miiandering is helping out write up reports to the game's support page.[taken from the Recent Updates page]*[2015/04/18]


 * We have received reports from users concerning a black 'failed to initialize' screen on April 16th. We apologize deeply for the inconvenience.
 * As such, users can file a report on which operating system (e.g. Windows Vista, Mac OSX), browser (e.g. IE, Chrome), and antivirus software (Norton) they were using at that time. It will greatly help us during investigation on said black screen.